Returns & Refunds
Due to the nature of our products; no returns are accepted for health & safety reasons. As I am sure you can understand, products that you can use on your most sensitive areas is something we don't want returned to us.
We want all our customers to be satisfied so please contact us within 30 days after receiving your item. You can email me at firstname.lastname@example.org. I don't always check DMs on social media or can see comments necessarily so always best to shoot an email. Wicked Fox is a one person small business so I will get back to you as soon as I can.
We encourage you to read our descriptions of products thoroughly to understand the scent, directions of using a product, ingredients in a product, and any other information that is relevant to making a purchase. You can send us a message if you have questions on directions of a product to get the best experience possible.
We are a very small business that produces all our products by hand. Please allow us time to get to your email as your business is important to us.
If you need a refund for your purchase, please contact us with the Order Number and any issues you experienced. We are unable to process refunds for lost or stolen packages (if it says delivered on your tracking number, that is your responsibility). If you're rude, we also won't be providing a refund. There are no refunds for disliking a scent, flavor, or feel of a product. Read the product pages thoroughly before making a purchase.
If approved for a refund, you'll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.